Privacy Policy

Last updated: September 2026

This policy explains what Kudobox stores and why, for both space owners and the people who submit testimonials through a Kudobox collection form.

Space owners

We store the email address, project name, and website you provide when creating a space, and your subscription status if you upgrade. Billing details (card, address) are collected and processed directly by Paddle.com, our Merchant of Record — Kudobox never sees or stores your card number.

When we look at your account

Your dashboard link is your login — there is no password. That means two things, and both are said here rather than left to be discovered. If you lose the link, we can give it back to you: write to us from the address you signed up with and we will send it. And because we can do that, we can also open your dashboard ourselves. We do it to answer a request you made, to investigate a fault you reported, or where the law requires it — not otherwise, and never to read your testimonials for our own purposes. Nobody outside Kudobox is given that access, and deleting your project removes the link along with everything else.

Deleting everything

There is a button in your dashboard that removes the project and everything in it: every testimonial, every video and photograph your customers recorded, the forms, the walls, the keys, the seats and the address it answered on. The recordings are deleted from storage, not hidden. It cannot be undone, by you or by us, and it does not cancel your subscription — that is held by Paddle, and you cancel it from the link on any receipt.

Testimonial submitters

When someone submits a testimonial, we store the name, role, company, text, optional rating, and optional video link they provide, on behalf of the space owner who collected it. The space owner controls whether a submitted testimonial is approved and shown publicly, and is responsible for having the submitter's consent to publish it. If you submitted a testimonial and want it removed, contact the business you gave it to, or reach us directly and we will forward the request.

Visitors to this page

The home page asks one question — where your testimonials live today. Answering it adds one to a counter for that answer and does nothing else: no name, no address, no cookie, and no way to tell one answer from another. Not answering costs you nothing.

What we don't do

We don't sell personal data, and we don't use testimonial content for anything beyond displaying it to the space owner and, once approved, on the widget the space owner embeds.

Data location and retention

Data is stored in a managed Redis database and retained for as long as the space exists. Deleting a testimonial from the dashboard removes it immediately and permanently.

Your rights

If you are located in the EU/EEA, UK, or a jurisdiction with similar data protection law, you may request access to, correction of, or deletion of your personal data by writing to support@getkudobox.com.